Refund Policy
Last updated: February 9, 2026
Thank you for choosing DesignCraftAI. We value your satisfaction and strive to provide you with the best AI-powered portfolio building experience possible. This Refund Policy outlines the terms and conditions for refunds on our Pro subscription plan.
Pro Subscription Plan
Our Pro plan ($5/month) is a digital service that provides immediate access to premium features including unlimited portfolios, AI content rewriting, case study generation, code export, analytics, custom domains, and branding removal.
- •Refund Eligibility: You may request a refund within 7 days of your initial subscription purchase if you have not extensively used the Pro features.
- •Pro-rated Refunds: After the 7-day period, we do not offer pro-rated refunds for unused subscription time.
- •Recurring Subscriptions: For recurring subscriptions, you may cancel at any time to prevent future charges. Access continues until the end of the current billing period.
Non-Refundable Items
The following are non-refundable under any circumstances:
- •Subscription time that has already elapsed
- •Purchases made more than 30 days ago
- •Accounts that have violated our Terms and Conditions
- •Subscriptions where Pro features have been extensively used (e.g., multiple AI rewrites, published portfolios with custom domain)
How to Request a Refund
To request a refund, please follow these steps:
- 1Email our support team at support@designcraftai.com
- 2Include your account email address and order ID
- 3Provide a brief reason for the refund request
- 4Our team will review your request within 3-5 business days
Refund Processing
Once your refund is approved:
- •Refunds will be processed to your original payment method
- •Processing time: 5-10 business days depending on your payment provider
- •Your Pro subscription will be deactivated upon refund approval
- •Pro features (custom domain, analytics, code export) will become unavailable
- •Your portfolios and content will remain accessible under the Free plan limits
Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, your account may be suspended. We encourage you to reach out to our support team first to resolve any payment disputes.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@designcraftai.com
Website: https://designcraftai.com